Terms and Conditions

By accessing or using the Website, you represent and warrant that you are at least 18 years of age, and you have the legal authority to enter into binding agreements on behalf of yourself or the organization you represent.

If you are using the services on behalf of a company or organization, you confirm that you are authorized to bind that entity to these Terms.

NumberPlex reserves the right, at its sole discretion, to change, modify, or replace these Terms and Conditions at any time. It will do so to reflect changes in the law, new features, or updates to our business practices.

• I.
  Notice of Changes: If a revision is material (as determined by us in good faith), we will provide at least 15 days' notice prior to any new terms taking effect. Notification will be provided via:

  • a. An email sent to the address associated with your account.
  • b. A prominent notice or banner on our website homepage or login screen; or
  • c. A "Last Updated" date modification at the bottom of these terms.
• II. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the website and its services immediately.
• III. Users may request previous versions of these Terms by contacting info@nmbplx.com.

• I. All services, insights, and data provided by NumberPlex are intended solely for informational and reference purposes. The Client acknowledges that any actions or business decisions taken based upon these insights are made at their sole discretion and risk.
• II. All services, insights, and data are provided on an "as is" and "as available" basis. While data is collected from various reputable sources, NumberPlex holds no responsibility for the accuracy, completeness, or timeliness of the raw data used to process information. NumberPlex assumes no liability for any direct, indirect, or consequential losses resulting from the Client's reliance on the information provided.
• III. Under no circumstances shall NumberPlex be liable for any financial losses, damages, or costs incurred by the Client as a result of decisions made based on the insights provided.
• IV. All service fees are final. No refunds or reimbursements will be issued for losses resulting from the Client's interpretation or application of our services.

• I. Users may request specific information or services be delivered via their account dashboard ("Login"). However, NumberPlex reserves the absolute right to determine the availability, scope, and distribution of all information and services.
• II. We reserve the right to disseminate any information or notices to any user as deemed necessary through their account Login.
• III. No user is entitled to exclusive or limited access to specific information unless otherwise agreed upon in a separate written contract.
• IV. Each login is for a single user only. Password sharing is strictly prohibited.
• V. The Client and its Nominated Officers are solely responsible for maintaining the confidentiality of passwords and account credentials.
• VI. The Client must notify NumberPlex immediately if they suspect a security breach or unauthorized access.
• VII. The Client retains ownership of the raw data they upload to the platform.
• VIII. NumberPlex holds no responsibility for the loss of data or services due to errors or failures originating from the Client's end. We have no obligation to retrieve or redeliver lost data in such instances.
• IX. NumberPlex reserves the right to use anonymized and aggregated data derived from Client usage to improve algorithms, develop new features, or publish industry benchmarks.

NumberPlex reserves the right, at its sole discretion, to refuse the provision of any service, information, or insights requested by a client. This includes, but is not limited to, requests deemed to be in violation of any law, regulation, ethical standard, or third-party rights (including intellectual property or privacy rights). We shall not be held liable for any damages or losses resulting from such refusal.

The Client must provide the full names and professional email addresses for all authorized users ("Nominated Officers"). The Client represents and warrants that all Nominated Officers are fully authorized to access, manage, and operate the services on the Client's behalf.

• I. All user logins and credentials remain the exclusive property of NumberPlex. The Client holds responsibility for the entire handle and activity of all user accounts.
• II. The Client assumes sole responsibility for notifying NumberPlex immediately in writing of any necessary changes to user access, account deletion, account removal, and including the removal of Nominated Officers or the termination of their employment.
• III. Until NumberPlex receives written notice to terminate or modify a specific login, we shall consider all active logins to be authorized by and acting on behalf of the Client. We will continue to provide services to all existing logins until such written notice is processed.
• IV. We hold no responsibility for any loss of data, business, financial loss, or any other loss suffered by the Client in the event of a failure to notify us in writing of any necessary changes to user access, account deletions, account removals and the removal of Nominated Officers, or the termination of their employment.
• V. NumberPlex shall not be held liable for any data breaches, information leakage, or unauthorized use of services resulting from the Client's failure to manage user login, secure passwords, or provide timely notification of personnel changes.

• I. All user logins associated with the Client's account are deemed Active and billable from the moment of creation. A user login shall remain in Active status, and the Client will continue to be billed for such login, until NumberPlex receives a formal request for deactivation or deletion in writing.
• II. All service fees are final and shall include any taxes if applicable. No refunds or reimbursements will be issued for partial months, inactivity, or losses resulting from the Client's application of the service.
• III. Billing Cycle: The billing cycle is monthly and takes effect on the first day of each calendar month.

• I.
  Upgrades (Moving to a Higher Tier)

  • i. Immediate Effect: Requests to upgrade a subscription package will be processed immediately.
  • ii. Upon upgrading, the Client will be charged a pro-rated amount for the remainder of the current billing cycle, reflecting the price difference between the previous and the new tier.
  • iii. Enhanced features and additional user seats associated with the higher tier will be unlocked immediately upon successful payment of the upgrade fee.
• II.
  Downgrades (Moving to a Lower Tier)

  • i. Effective Date: Requests to downgrade a subscription package will take effect on the first day of the following monthly billing cycle.
• III. No Mid-Cycle Refunds: NumberPlex does not provide refunds or credits for the price difference if a downgrade is requested mid-cycle. The Client will maintain access to the higher-tier features until the end of the current paid month.
• IV. Data/Feature Loss: The Client acknowledges that downgrading may result in the loss of certain features, data capacity, or user logins. NumberPlex assumes no liability for any loss of information or service utility resulting from a Client-initiated downgrade.
• V. Billing Authorization: By initiating a package change, the Client authorizes NumberPlex to automatically charge the primary payment method on file for the adjusted fees as outlined above.

A login remains in Active status until NumberPlex receives a formal request for deactivation in writing. The Client is solely responsible for ensuring that any request to terminate a login has been received and acknowledged by NumberPlex.

• I. The Client is responsible for ensuring that any request to terminate a login has been received and acknowledged by us.
• II. Inactivity or lack of usage does not constitute deactivation. Fees will continue to accrue for all Active logins regardless of actual usage until the written notice is processed.

• I. Ownership of Content: All services, data, insights, reports, and information delivered to the Client are the exclusive property and intellectual property of NumberPlex and all such deliverables are deemed a proprietary product of NumberPlex.
• II. NumberPlex owns all rights, titles, and interests in the software, the "look and feel" of the dashboard, the algorithms, databases, reports, user interface, design and the specific presentation of insights, and proprietary analytics models.
• III. Users are explicitly prohibited from attempting to reverse engineer, decompile, or discover the underlying code or algorithms of the service.
• IV. The user is granted a limited non-exclusive, non-transferable, and revocable license to access and use the Services for internal business purpose only.

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, punitive, or special damages whatsoever, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, reputational harm, or loss of anticipated savings, even if the Company has been advised of the possibility of such damages.

In any event, the total cumulative liability of the Company arising out of or relating to the Services shall not exceed the total fees paid by the Client to the Company during the twelve (12) months preceding the claim.

The Client agrees to indemnify, defend, and hold harmless NumberPlex, its directors, officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• (i) the Client's use or misuse of the Services
• (ii) violation of these Terms
• (iii) infringement of any third-party rights
• (iv) data uploaded by the Client to the platform
• (v) any decisions or actions taken based on information obtained through the Services.

NumberPlex does not guarantee uninterrupted access to the Website or Services. The Services may be temporarily unavailable due to maintenance, system upgrades, technical issues, circumstances beyond the Company's control.

The Client and its Nominated Officers, including all Nominated Officers and login owners are strictly prohibited from:

• i. Reverse engineering, decompile, or attempt to extract source code from the platform, copy, reproduce, or share, distribute, or publish any information or services provided by NumberPlex to any third party.
• ii. Changing, modifying, or distorting any information or data delivered through our services.
• iii. Providing or selling our services or information to any other party for any purpose, commercial or otherwise.
• iv. Resell, sublicense, or commercially exploit the Services without written permission.
• v. Modify, manipulate, or misrepresent any information obtained through the Services.
• vi. Any violation of this section shall constitute a material breach of these Terms.

The Client agrees that all non-public information provided by NumberPlex including but not limited to data analytics, reports, algorithms, methodologies, pricing structures, and technical documentation, constitutes confidential and proprietary information (“Confidential Information”). The Client shall:

• (i) keep all Confidential Information strictly confidential
• (ii) use such information solely for the purpose of utilizing the Services
• (iii) not disclose such information to any third party without the prior written consent of the Company.

This obligation shall survive the termination of these Terms.

The Client agrees not to use the Services to:

• (i) violate any applicable law or regulation
• (ii) transmit harmful code, malware, or viruses
• (iii) attempt to gain unauthorized access to the platform
• (iv) interfere with the operation or security of the system
• (v) use automated systems such as bots or scrapers without authorization.

Violation of this section may result in immediate suspension or termination of the account.

Any unauthorized activity, dissemination, or distortion by any user login holder under the Client's account shall be deemed a material breach of these Terms by the Client:

• (a) the Company may immediately terminate or suspend the services or access, delete any or all user accounts, without prior notice or liability, if the Client fails to pay applicable fees, or engages in any activity that may harm the integrity, security, or reputation of the platform including but not limited to fraud, password sharing or breaches these Terms, and further reserves the right to seek legal remedies for intellectual property infringement, if any.
• (b) Upon termination, all licenses granted under these Terms shall immediately cease.
• (c) NumberPlex shall not be held responsible or liable for any loss of information, loss of business, or any financial loss suffered by the Client or any third party resulting from the termination of services due to a breach of these Terms.

The Services may incorporate information obtained from third-party sources. NumberPlex does not control such sources and therefore does not guarantee the accuracy or reliability of third-party data.

The Client acknowledges that NumberPlex shall not be responsible for errors, omissions, or inaccuracies originating from third-party data providers.

The Company collects, processes, and stores personal information in accordance with its Privacy Policy. By using the Services, the Client consents to such processing. The Privacy Policy forms an integral part of these Terms and should be read together with them.

NumberPlex will implement commercially reasonable technical and organizational measures to safeguard Client data against unauthorized access, disclosure, alteration, or destruction.

To the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind. NumberPlex expressly disclaims all warranties, including but not limited to:

• (ii) merchantability
• (iii) fitness for a particular purpose
• (iv) non-infringement
• (v) uninterrupted or error-free service.

Nothing in these Terms shall be construed as creating any partnership, joint venture, employment relationship, or agency relationship between the Client and the Company.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The following provisions shall survive termination of these Terms:

• (ii) Intellectual Property;
• (iii) Confidentiality;
• (iv) Limitation of Liability;
• (v) Indemnification; and
• (vi) Governing Law.

By using the Services, the Client agrees that communications from the Company may be provided electronically, including via email or website notifications.

Such communications shall satisfy any legal requirement that communications be in writing.

The Client must immediately notify the Company of any unauthorized use of its account or any other suspected breach of security.

NumberPlex shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to: natural disasters, war, cyberattacks, government actions, power failures, internet outages.

These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

If you have any questions regarding these Terms, please contact: